Client Context
theField found that hiring managers and employers were concerned about using incorrect terminology and lacked confidence in modern inclusive language. The challenge was to design a tool that could integrate directly into their existing job board, guiding employers toward inclusive, disability-friendly language throughout the recruitment process without disrupting the flow of writing a job description.
The Challenge
The existing job board offered no support for inclusive language, leaving several gaps:
- Hiring managers and employers lacked confidence in using inclusive, disability-friendly language
- Concern over incorrect terminology created hesitation when writing job descriptions
- No existing tool integrated directly into the job board to support inclusive language use
- Any solution needed to guide language choices without disrupting the natural flow of writing a job description
The Solution
Blackbook AI designed an AI-powered inclusivity tool that sits directly within the job board interface:
- Built the tool on Natural Language Processing to assess job description text in context
- Surfaced real-time improvement suggestions alongside educational insights, rather than flagging issues in isolation
- Designed the interface to guide and inform, helping hiring managers build their understanding of best practices over time
- Delivered high-fidelity wireframes to bring the proposed experience to life for stakeholders
The Outcome
- Confidence in Inclusive Language:
Hiring managers gained a reliable way to choose respectful, disability-friendly terminology without second-guessing themselves
- Guided, Not Interrupted, Workflow:
Suggestions appeared in context within the job board, keeping employers in the flow of writing rather than pulling them out of it
- Ongoing Best-Practice Learning:
Educational insights alongside each suggestion helped hiring managers build lasting understanding, not just one-off corrections
- Accessible Job Descriptions by Default:
Writing accessible, engaging job descriptions for candidates with disabilities became a natural part of the process, not an additional step outside of it
