Privacy Policy
Our Privacy Policy outlines how we handle and protect your personal information, ensuring your data is secure and your privacy is respected.
Last Updated: Thursday 18 June 2026
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Privacy Policy
Blackbook AI is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.
We operate in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA), as well as applicable provincial legislation including Quebec's Act Respecting the Protection of Personal Information in the Private Sector (Law 25). These laws govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.
A copy of PIPEDA may be obtained from the website of the Office of the Privacy Commissioner of Canada (OPC) at www.priv.gc.ca.
01 What is Personal Information and why do we collect it?
Personal information is information that can identify an individual, such as a name, email address, phone number or company details submitted through our website forms.
We may collect personal information when you:
- submit an enquiry,
- download content,
- subscribe to marketing communications,
- or interact with our website.
We may also collect limited website usage information through cookies, analytics tools and similar technologies to help improve website performance, user experience and marketing effectiveness. For full details, see Section 4 (Cookies and analytics tools) below.
We collect personal information for purposes including:
- responding to enquiries and requests,
- providing information about our services,
- sending marketing communications,
- improving our website and digital experience,
- and analyzing website engagement and performance.
We only collect information that is reasonably necessary for these purposes.
Where required by applicable privacy laws, we rely on your consent to collect, use and disclose personal information. You may opt out of marketing communications at any time using the unsubscribe link included in our communications or by contacting us directly.
We do not intentionally collect sensitive personal information through this website.
02 How we collect information from your browser
When you visit our website, our web servers and analytics tools may automatically collect certain technical information from your browser and device, including:
- your IP address,
- the date and time of your visit,
- the pages and content you access during your visit,
- your actions on our website, such as clicks and scrolling behavior,
- the browser and device type you are using,
- the website or source that referred you to us.
This information is collected automatically as part of standard internet communications and is used to understand how our website is used and how we can improve it. It is processed by third-party tools described in Section 4 below.
03 How we use your personal information
We use personal information for the purpose for which it was collected, for related purposes that come within your reasonable expectations, or as permitted or required by law.
In particular, the personal information we collect is used to:
- respond to your enquiries and provide information about our services,
- send marketing and promotional communications where you have consented,
- improve the quality of our website and services,
- analyze website engagement and performance,
- comply with our legal and regulatory obligations.
04 Cookies and analytics tools
When you visit our website, we use small text files called cookies that are stored on your device. These cookies help us understand how visitors use our site so we can improve our content and services.
We do use cookies; however, we do not use them to identify you personally, sell your data to third parties, or serve targeted advertising.
You can manage your cookie preferences at any time using the cookie settings widget in the footer of our website.
Most browsers are also set by default to accept cookies. You may set your browser to prompt you before accepting cookies, or to reject them by default. Please note that rejecting cookies may affect the availability of some features on our website.
The cookies we use
We use cookies for analytics and performance measurement only.
Google Analytics 4
We use Google Analytics 4 to understand how visitors find and use our website. Google Analytics does not store your IP address. Data collected is processed by Google LLC in accordance with Google’s Privacy Policy (policies.google.com/privacy).
Google Tag Manager
We use Google Tag Manager to manage and deploy the analytics tools described on this page. Google Tag Manager does not itself collect personal information or set cookies.
Microsoft Clarity
We use Microsoft Clarity to understand visitor behavior through heat-maps and session activity. Session activity data is processed by Microsoft Corporation in accordance with Microsoft’s Privacy Statement (privacy.microsoft.com/privacystatement).
Links to other websites
Our website may contain links to other websites. When you access a website other than our website, we are not responsible for the privacy practices of that site. We recommend you review the privacy policy of each website you visit.
05 Third-Party Services and Disclosure
We may share personal information with trusted third-party service providers who support our marketing, website operations and business activities.
This may include providers of:
- website analytics,
- CRM and marketing automation platforms,
- event and communication tools,
- and marketing or outreach services.
These providers may process information on our behalf and are expected to protect personal information in accordance with applicable privacy laws.
We may also disclose information where required or authorized by law.
We do not sell personal information.
Some third-party providers may store or process information outside Canada, including in countries where Blackbook AI operates.
06 Security of Personal Information
We take reasonable steps to protect personal information from misuse, loss, unauthorized access, modification or disclosure.
We maintain appropriate physical, electronic and administrative safeguards to help protect the personal information we collect and hold.
07 How long we keep your information
We retain personal information only for as long as is necessary for the purposes for which it was collected, or as required by law.
- Enquiry and contact form data is retained for as long as needed to respond to your request and for a reasonable period thereafter for record-keeping purposes.
- Marketing subscription data is retained until you unsubscribe or request deletion.
- Analytics data collected through Google Analytics is retained for 14 months by default, after which it is automatically deleted from Google’s systems.
- Microsoft Clarity session data is retained for 30 days. Microsoft Clarity session data is retained for 30 days. Labeled or Favorited, Heat-maps and Aggregated Metric session data is retained for 13 months.
08 Access to your Personal Information
You may request access to the personal information we hold about you or ask us to correct or delete your information by contacting us at office@blackbookai.com
We will respond to requests in accordance with applicable privacy laws.
09 Policy Updates
This Policy may change from time to time and is available on our website.
10 Privacy Policy Complaints & Enquiries
If you have any queries or complaints about our Privacy Policy, please contact us at:
Blackbook AI Level 9, 300 Queen Street,Brisbane City QLD 4000 Australia office@blackbookai.com
If you are not satisfied with our response, you may escalate your complaint to the Office of the PrivacyCommissioner of Canada at www.priv.gc.ca
